It’s that time of year when the seasonal scents of Febreze items are hitting the clearance shelves! My Huntley Jewel-Osco has a large number of cans of Pumpkin and Cranberry scented Febreze Air sprays on clearance for $1.24 each. And, look what I found on MyMixx:
$3.00 off any two Febreze Air! Now, you would think that this would net me two free Febreze air sprays, but unfortunately the MyMixx “glitch that keeps on glitching” negatively affects this deal.
This issue has been present since MyMixx rolled out in 2015, and it’s not an issue on Jewel’s end — it’s a problem with the way Quotient, who handles the MyMixx offers, processes an offer when a single item’s price is less than the total dollar value of a multiple-item offer. (I have tried to contact them about this on numerous occasions over the years, but it’s not yet been resolved.)
This can be a little confusing, but if you’ve ever experienced this at the register and wondered why you lost most of the value of your MyMixx offer, here’s what’s taking place:
MyMixx simply does not seem to be able to handle situations where the total dollar value of a multiple-item offer (in this case, $3.00 off two Febreze) exceeds the cost of ONE single item. As you can see, the Febreze Air Cranberry is on clearance for $1.24.
Because $1.24 is less than $3.00, the register will take one, single, $1.24 discount off after the second Febreze spray is scanned. It will not automatically take the $3.00 off two, nor will it even take off the $2.48 total for two cans. For lack of a better term, it seems to get “lost” and only take off the total price of the first item.
Unfortunately, this issue is so common that I asked if I could photograph the scan process at the register for my blog.
I entered my MyMixx number in at the register, and my cashier scanned the first can, which rang up at $1.24.
When the second Febreze is scanned, MyMixx takes off $1.24 instead of the $3.00 total for buying two Febreze.
Again, this problem is very common — I see it frequently with offers on 2-liters of soda too. If you have an offer for $1.00 off four 2-liters of soda, and 2-liters are on sale for .89, MyMixx will take .89 off (the price of one bottle) and simply “lose” the rest of the discount for the remaining items.
Here’s my receipt and my two clearance Febreze Cranberry sprays. While both of them should have been free with the $3-off-2 MyMixx coupon, only one was free. Unfortunately, my store said they can no longer adjust MyMixx offers at the register that ring incorrectly, so I paid $1.24 for two sprays.
While paying less than .75 per can for Febreze is still a great price, it’s irksome that this issue has existed for so long with no resolution. I do wonder what happens to the rest of the discount, as presumably, P&G is reimbursing the retailer for the full $3.00 value when two cans of Febreze are purchased.
UPDATE: On 1/28/18, a new $1.50-off-1 MyMixx offer appeared for Febreze. If your store has these on clearance for $1.24 too, you can grab one and it will ring free — I went back and did it this Sunday. You will not get overage, but it will take $1.24 off for the single Febreze.