February 2, 2018 at 2:10 pm #73850
Are you aware of a change in the behavior of WalMart cashiers?
Unless you are a very conscientious shopper, WalMart does NOT inform the shopper when a submitted coupon fails at the register.
Recent product coupons for cents off “Jimmy Dean Breakfast Products” was used to try and buy Jimmy Dean precooked sausage patties.The WalMart cashier DENIED my use of the coupon because it didn’t include this product even though no specificity is made on the coupon! WalMart says its Jimmy Dean’s fault. SO, I returned the sausage and did not buy ANY of their products. The cashier was going to keep the coupon until I requested its return. These coupons are being cashed in by WalMart but not coming off the shoppers bill!
When I asked why the cashier did not inform me that this coupon failed, I was told by Cust Service management that it was not their responsibility to do so. This reduces arguments at the register and speeds up the process. IF you notice it, you have to get in the line to see Customer Service. So much for Honesty!February 11, 2018 at 4:11 pm #73900
I also had this happen….I found 6 Snickers Peanut Butter candy bars in clearance and knew I had some tear off coupons for them in my purse, Cashier waited a minute for me to dig them out as she was ringing up several items my husband was buying. I said I was only getting them if the coupons were still valid (they were good thru 5-31-18) I saw her scanning them and I quickly looked over the receipt on way out of store but after I got home realized she only scanned 1 of the 3 coupons I handed her! I should have sat down and went line by line over receipt but my husband was in a hurry (always) so I did a poor job of checking. I blame myself but this is crappy of Walmart. They will get the money for the coupons I did not get scanned in. Can I go back and demand my other 2 coupons be given back to me in cash or will they think I made this up since there is no proof on my end? Why do I have to babysit every store dealing with coupons!? So frustrating to me!February 13, 2018 at 6:41 pm #73914
I always give my husband a heads-up when I plan a trip to Walmart because I will need at least an hour to decompress. I have learned to check my receipt before I walk out the door. If a coupon did not scan I ask for it back from the cashier and make the customary 15-45 minute wait in the cust service line. For small amounts they will give cash for the value of the coupon. I write on my shopping list the price of the item and the value of the coupon used and how many coupons I have to redeem. Walmart has been like this as far back as I can remember.
Also I was told at the cust service desk when I point out that an item has wrung up at the regular price instead of the roll-back price under the item, that roll-back prices can change for them daily and they don’t always have the man power to go around and remove the roll-back price stickers. If you buy an item based on the roll back price they will honor that price. IF you catch it. So be aware of what you pay for items on your receipt.
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