Jewel-Osco MyMixx ecoupon issues continue

Just a reminder if you use Jewel-Osco’s MyMixx ecoupons: They still have some issues, and they don’t always ring correctly at the register.

Two problems still exist with MyMixx: Instant-savings deals in store prevent MyMixx ecoupons being applied to your purchases, and ecoupons for two items do not apply to two items purchased during a Buy One Get One Free sale.

The first issue has been around since MyMixx launched in early 2015. When you have a MyMixx ecoupon loaded for an item that’s featured as an instant-savings deal in the ad, something strange happens. For example, MyMixx has a $1-off-3 2-liter coupon that pairs nicely with the “Buy 4 and they’re .79 each” sale that’s currently running. You would think that you could buy four for $3.16, save an additional $1.00 with the MyMixx 2-liter coupon, then pay $2.16 for four bottles, or .54 each.

That’s how the ecoupons should work, but here’s what actually happens. These 2-liters are $1.89 each before the “Buy 4” instant savings is applied. Jewel’s registers (and receipts!) show all four bottles scanning at $1.89, regular price. MyMixx then applies the $1-off-3 ecoupon. Finally, the register reduces each bottle to the instant-savings price of .79 each. Shoppers will pay $3.16, the same price you would pay without using the ecoupon at all.

If a shopper presents a paper version of the $1-off-3 coupon (which was recently available as a printable too) the coupon will ring correctly on the post-instant-savings price. 

Several area bloggers and I had brought this to Jewel’s attention back in March when we first experienced the issue. One of my readers had the same thing happen today with this 2-liter sale, effectively losing the $1.00 MyMixx discount. What’s frustrating is that these offers are going to show as redeemed on the manufacturer’s end — they’re provided to Jewel by Coupons.com, and the coupon will look like it was successfully applied to this purchase, even though it was not. 

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The second issue occurs during Buy One Get One Free sales. Jewel’s coupon policy allows you to use a coupon on each item, or a $1.00-off-2 coupon on both items you’re buying in a Buy One Get One Free sale. However, a $1.00-off-2 MyMixx ecoupon will not automatically apply itself when you buy two items during a B1G1F sale.

I had this issue myself yesterday — we wanted to get some ice cream, and MyMixx has a $1.00-off-2 Edy’s ecoupon. Jewel has cartons of Edy’s on sale for $5.29, B1G1F. I loaded the ecoupon thinking that $4.29 for two was a pretty good price, but guess what happened — nothing. The ecoupon did not come off.

Again, Jewel-Osco’s coupon policy allows a $1-off-2 coupon to be applied to both items in a B1G1F sale, but MyMixx actually requires four items to be purchased during a Buy One Get One Free sale in order for its $1.00-off-2 ecoupon to be applied.

(Jewel’s registers still have a similar issue with paper coupons during B1G1F sales, but at least with a paper coupon, the register will beep and the cashier can adjust it to apply to both items.)

When I go into my MyMixx account, the Edy’s coupon is still showing as unredeemed, even though I bought two. 

If either of these issues happen to you, definitely go to the customer service counter to straighten things out. Earlier this year, a representative from Jewel said they were working on a solution to these issues. It may be time to check in with Jewel on this again…