Mnay shoppers asked if the registers can simply be fixed to accept these coupons automatically, in accordance with Jewel’s coupon policy. Jewel promised to respond to these issues, and today they did:
While it is an option we will certainly explore, it is not a change we are able to make immediately but will keep it top of mind as future updates are made to our systems.
Translation: You’d better carry a copy of Jewel’s policy to counter any issues you have at the register, because the responsibility of coupons scanning correctly falls on you.
I don’t mean to lump all Jewel cashiers in the same category either — some of them are great and do know the policy. (Some of my readers are Jewel cashiers too, and I always love to hear their input on store issues!) But nearly every day, I read email or posts from readers who have had bad experiences with cashiers insisting that the register is right and the policy is not. And, when I shop anywhere other than my home Jewel location, I have learned to bring the coupon policy with me and watch the register carefully. I don’t think it should be the shoppers’ responsibility to educate cashiers on this, but for now, Jewel is not fixing the problem on the back end.
Funny how Jewel continues to tout their new “Red Carpet Service,” to shoppers, but when it comes to the issues of coupons not scanning correctly at the register, they’re brushing those issues right under the same rug.
You can join this discussion on Facebook, if you’d like.
UPDATE: Jewel posted the following:
Good Morning Jill! We appreciate your comments and straight-forward feedback on the situation. Thank you for understanding that we are moving forward and investigating everything that we can do from a systems end. We are in no way saying it isn’t possible, but rather that it isn’t a immediate resolution. We are very committed in resolving this matter at the store level; we are in communication with Store Directors and their teams, ensuring knowledge on coupon policies. We will be updating our Facebook group when we have more information as well! Thank you again for being a fan of Jewel on Facebook and in the Chicagoland area!
hwendt12 says
almost sounds as though they are reconsidering the entire policy when it comes to ‘overage’…guess the jury is still out on that.
Yukipr says
This is yet another reason why I feel less attracted to shop at Jewel. In the last 4 months I see myself shopping at Meijers more often. I only go to Jewel to check for the meat, but since they had changed their brands, I truly feel less attracted to shop there. The last two times I had been there, I have been almost begging the cashier to scan the Preferred Card. They have a hard time to understand that there is something called Saving Star that still gives you coupons. Well, only time will tell what will happen with this.
lcjackson13 says
I hate to beat the subject to death, but I went to Jewel yesterday to get the P& G deal as well as the Bic pens and the Reynolds baking cups.
The pens are on sale for $.88 and the coupon is for $1 off. When the cashier scanned the coupon the register only took off the $.88. I took out the coupon policy and explained to her that she needed to enter the full coupon amount. Her response, “the machine knows what it’s doing.” I hate having to hear my self say “I know this is ridiculous, but you owe me 12 cents!!” I needed the overage to apply to my other items! It’s awful to stand there and quibble over pennies!
I’m about ready to contact Chicago Tribune reporter Jon Yates!! He writes the “What’s Your Problem?” article!!
bluepromo01 says
I am not getting red carpet service at Jewel.