I read an interesting article this morning over at Coupons In The News about Jewel-Osco’s new owners implementing a mandatory cart-to-car service for your groceries. Meaning, after you check out, the employees are being instructed to take your groceries to your car, whether you want them to or not. From the story:
“Welcome to Jewel-Osco, where prices are low and friendliness is mandatory. Really, let us carry those bags out to the car for you. No, we insist. Seriously. Hand over the bags. Do it, now. Security!!”
Getting into an arm-wrestling match over your shopping cart is probably not the most pleasant way to end a grocery shopping trip. But some customers are complaining, after the Chicago-based Jewel-Osco chain quietly instituted a new “cart-to-car” service – and made it mandatory.
Baggers will now cheerfully take your groceries out to your car for you. And if you refuse, well, they’ll do it anyway. “We are doing it for everyone,” a customer service representative said, “to get customers and associates used to this new service.”
Sounds like a nice enough idea. How could anyone possibly complain?
But like a child forced to kiss grandma, or nudged to say “thank you” – is a friendly sentiment genuine, if it’s required? Some independent-minded Jewel shoppers say they appreciate the gesture, but they’ll carry their own groceries, thank you very much. “Two times this past week I have been FORCED to have a bagger help me take my groceries to my car,” one Facebook commenter wrote. “‘No’ means ‘NO’.” She complained that the bagger ultimately followed her to her car and watched her unload her own groceries, then whisked her shopping cart away. Another commenter claimed that, with the new policy, “you’re not going to win customers back, you’re going to chase them away.”
Has anyone experienced this at their Jewel? I’ve been to Jewel many times since the new owners took over, and (thankfully) I haven’t been forced to use this service. I like taking my groceries to my own car…