You can read the entire statement on Jewel’s site, and here’s a portion of it:
At our 16 stores, in honor of the completion of their remodels, we decided to try something new. We sent thousands of households in the neighborhoods closest to those stores a special ad, showing great prices that were applicable to those new locations only. When we made that move to celebrate the remodel’s completion, we decided to try a new concept, and only have the mailer ad apply to those stores specifically. Ultimately, that caused confusion with you, and for that, we’re sorry.
I heard you loud and clear, and want to do what’s best for YOU, our customers, and ensure that you leave our stores totally satisfied. Beginning next week, your Jewel-Osco ad will again apply to all of our stores. We apologize for any confusion that we caused, but we do hope that you enjoy the special re-grand opening prices for our remodeled locations…
