I had the most pleasant experience getting my Dyson vacuum cleaner fixed recently. It shouldn’t be surprising when companies not only honor their warranties but give exemplary service too– yet, I think that both of those things have become somewhat rare in this world.
We have a Dyson Animal upright vacuum cleaner that we purchased a few years ago. Last week, it quit working — one side of the grey ball that it rolls on broke off completely, and then the beater bar/brush combo wouldn’t spin anymore. I could not remember exactly how long we’d had the vacuum, but my initial reaction was a combination of disappointment and anger. Dysons aren’t cheap — I think we paid around $450 for it when we bought it. My sister has one and loves it, and her rave reviews led us to purchase it. I was skeptical because most of the vacuum is made of plastic, not metal (hey, I’m old school — I wondered how durable it would actually be long-term.)
It’s been a good vacuum until the recent issues with it. I honestly couldn’t remember when we bought it, and I had no idea where the receipt might be. I started Googling vacuum repair and Dyson issues, and I found numerous positive reviews for the Dyson Service Center in Schaumburg, Illinois. One reviewer called it “the Apple Store for Dyson.” Many reviewers noted that their repairs were covered by the warranty, while others who paid for repairs stated that the costs were reasonable.
We packed our broken Dyson and its detached Dyson ball and took it to the Schaumburg store. Less than a minute after walking in, we were met by a representative who barely glanced at our Dyson and said “Yes, it’s under warranty.” How wonderful. He said he could tell from the model that it was built in 2012. We didn’t have to produce a receipt, a warranty card, or any proof of purchase. We got a claim ticket for it and he said it would be repaired within a week.
Yesterday, we went back to the Dyson store to pick it up. Not only was there no charge, Dyson replaced half the parts on our vacuum! The entire beater brush/bar assembly is new. The “cyclone” portion of the top of the dirt canister was replaced. The rep told us that other internal parts were replaced, as was the Dyson ball itself.
Again, I probably shouldn’t be so pleased that a company actually honored its warranty, but getting this thing fixed was so easy. My bitterness over the vacuum breaking at the three-year mark completely changed after going through this repair process painlessly.
If you own a Dyson appliance and it breaks, don’t hesitate to take it to a Dyson service center — everything about our experience with them was great.