Well, I opened my box and found bottles of… Sweet Almond Mint. The “basic” scent.
I was pretty disappointed and called Wen. They said that they did not receive the new fall scent in time to ship, so they substituted Sweet Almond Mint. (You can still get the Fall Apple Spice from QVC or the ChazDean.com site, but it’s more expensive than the seasonal shipments.)
I expressed my disappointment and they asked if I’d rather try another scent that they have. They are sending a pre-paid label to return the box of Sweet Almond Mint, and in its place they are shipping Pomegranate. I asked which variety had an ingredients list/formula closest to the Mango Coconut I’m currently using, and they said that Pomegranate was the closest. (You guys know I’m an ingredients nerd!) So, I’d rather try that.
Anyway, I thought I’d give you a heads-up if you are also on Wen’s seasonal plan. I am still really enjoying using Wen, and I don’t think my hair has ever looked or felt healthier. Still loving it!
(Miss my five-week series where I reviewed Wen earlier this summer? Here it is with photos…)
stretchingabuck says
Personally, I love Wen! My hair has never felt so soft and silky (sorry to sound like a corny commercial!).
Today I received my 2nd shipment of my subscription. There were the bottles of cleansing conditioner (also disappointed that there was no fall scent), but no Six Thirteen. When I had first enrolled, I was told a bottle of Six Thirteen would be in each shipment. When I called today to ask about it, I was told it is ONLY in the first introductory shipment.
Anyone else have this issue? I was so disappointed and frustrated that I cancelled my subscription. I may call back another time and try to talk with another rep, but wondered if anyone else is getting the Six Thirteen.
Thanks for any feedback!
Chris777 says
I too tried to order 4 bottles of cleansing conditioner and a bottle of 613. for $ 71.85 plus 7.99 shipping. The first shipment came ok but the 613 was only the small 12oz.
Next shipment was missing the 613 all together. Called them and had to fight to get them to ship it to me. But they did.
This shipment was 2 pomegranate and 2 seasonal. But was shipped the almond mint instead.
I called them and told them I didn’t like the almond mint and was also missing the bottle of 613. The lady was very nice and is shipping me 2 fig and the 613, no fight at all. And said I get to keep the almond mint anyway.
It seems to depend who you get on the phone and what they are willing to do. I checked QVC and they have the seasonal scents, why they are not shipping that to their regular customers, I don’t know.
I’m sure my next shipment will need another phone call to customer service.
Gloria Lynn says
I have had the same problem. Once I was told the seasonal scents went to the new customers first. That’s so unfair to those of is who have been regular faithful customers. Through my auto ship I’ve only gotten the current seasonal scent once. Other than that, I think I’ve gotten the last years seasonal scent once. I’ve tried calling and seem to get nowhere when I want the corporate number. I love my Wen but I quit ordering for about a year and a half because of this. I finally recently got two new fall scents but had to order through QVC and paid over $80 for just 2 bottles instead of my 3 bottles for my normal $19.95! I’m SO aggravated! I wonder if Chad knows how horrible his company is running???